Help
Most questions come down to one of three things: whether a title is ready to use, whether the file you downloaded is the file we published, and how to tell us something is wrong. Those are covered first.
Starting out
- Open the product page and read the status badge before anything else.
- In development means there is no release to install yet. There is nothing to download, and nothing is being hidden from you.
- When a release exists, the downloads page lists the real file size, release date and — if we hold one — the SHA-256 digest.
- The changelog lists every published release with its notes and any warnings.
Checking that a download is genuine
Compare the file size first. Then, where a digest is published, compare the SHA-256 value on your machine against the one on the downloads page. If the digests differ, stop and discard the file.
The security page > has the exact commands for macOS, Linux and Windows.
When something does not work
- A download that stalls is usually local: try a different browser or network before treating it as a fault on our side.
- If a platform entry is marked unavailable, we know that build cannot be served right now. Nothing is silently substituted for it.
- When reporting a problem, include the product name, the version shown on the downloads page, your operating system, and what you expected to happen.
Product-specific support
No per-product support channel is published yet
No product currently has a support link on record. Rather than inventing one, we leave this empty — the general contact below is the route in the meantime.